You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) Plans, Patterns, Books and Electrical items are non refundable. Please remember that wood is natural and has very unique characteristics in every board. Color and characteristic variations are a natural part of the product. Wood can be returned, but shipping is not refundable or reimbursable on lumber. Please contact us if you think you have an issue with lumber. In most cases, we can help you with the problem. Our lumber is planed both sides and still needs to be sanded for you to complete your project.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
While we try to maintain all the aspects of the website, we reserve the right to correct errors in our website. Please contact us if you can't find all the information you need or think that some of the information may not be correct. We'll be happy to help you and correct it.